Refund and Returns Policy

Return and Refund Policy

Martsbd.com appreciates every single time you trust us with your purchase. We want you to have an absolutely hassle-free shopping experience. We assure you that all Products sold on martsbd.com are unused/new. In case the Products you have received is ‘Damaged’ or ‘Not genuine’, you can submit your request. We will contact you within 3-15 days, after receiving your notification.

Return Policy:

• If the product is not genuine (Must notify within 24 hours).
• If you received used product must notify in-front of delivery man.
• If you received a physically damaged, faulty Product after opening package – (Must notify with 24 Hours inside Dhaka)
• If you receive a physically damaged from courier service (i.e sundarban courtier) you must need video to show proof.
• If the Product is completely different from the picture on the website (Must notify with 24 Hours)
• If you Change your mind/Misplaced order – (Product must be unused/sealed, conserve the delivery packaging as you received, within 24 hours)

Note:

• Product quality is up to the manufacturer. As we’re not the manufacturer you cannot return an item which you’re not satisfied with the quality.
• We do not support software related issues (Bugs, improvements, updates) these all out of our support policy.
• You cannot return an item which was intact, and you break the seal.
• No return or replacement applicable for flash deal or offer items products.
• If you cancel order after dispatched, you must have to pay delivery charges.
• We don’t have any kind of exchange policy.
• For the sake of minor mistakes in the products image, description, information, or illogical issue will simply be ignored. These are all out of our support policy.
• To return, the customer must ensure the item is packed and delivered securely. Martsbd.com will not be held responsible if the goods get damaged on their return to martsbd.com address.
• Inside Dhaka we request customers to come our seller shop that they can explain problem and get instant solution. This is mandatory depending on the problem.

Refund Policy:

• If we cannot provide replacement.
• If you changed mind & cancel order before the Products is already shipped.
• If the item is out of stock and you requested to get your money back.

Note:

• Most refunds are fully refunded in 7-15 days after we receive and process your return.
• If you pay us by using card, then we will request a refund in bank which will take 7-15 working days. (credit card payment return may take longer depending on Commercial Banks)
• If you pay us by bkash/rocket/nagad mobile banking, then your money will be added in your desired account within 7-15 working days.
• Customer must ensure the item is packed and delivered securely.
• Martsbd.com will not be held responsible if the goods get damaged on their return to Martsbd.com address.
• Any kind of misbehavior will simply ignore the complaint or may result delay to solve complain. Customer patience will highly be appreciated.

Shipping Cost:

• Customer will bear own shipping cost item, we are not responsible for it.
• Delivery cost is non-refundable. We will deduct the shipping cost from refund amount.

 How to Submit Request:

• You must provide us your ORDER ID, EMAIL or PHONE NUMBER to process your request.
• You can communicate with us via facebook page or Whatsapp.
• Inmost cases, we ask for video unboxing of opening intact item from Marts BD packaging. So, it is recommended to capture video and send us when you submit complaints.
• Bad behavior/Lack of mandatory information will cause cancellation of your request immediately.
• Return/Refund process takes 7-15 working days. In some situation it may take longer. You must cooperate with us.

 Warning:

We do not accept any order from under 18 children. If you are then it is highly recommended not to place any order otherwise, we will not hold any responsibility of return or refund procedure.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.